Return Policy

The Living Matrix Risk-Free Satisfaction Guarantee ( New Customers)

First Time Customer - 30-Day Return Policy:

This policy is limited to new customers only. We want you to be happy with your purchase. If, for any reason, within 30 days of receipt, you are not satisfied with Living Matrix products and want a refund, please contact us at support@livingmatrix.co, and we will get your return started to refund your purchase price.

  • Limited to one refund per product
  • If you ordered multiple products, the remaining products must be returned unopened to receive a full refund.
  • If we at Living Matrix feel this offer is being abused, it may result in rescinding our risk-free new customer return policy.

All Customers - General 30-Day Return Policy:

  • You can return new, unused and unopened products within 30 days of delivery for a full refund of the purchase price (excluding shipping)
  • If we determine that the return is because of a mistake on our part, for example, the wrong product shipped, we will gladly pay for shipping.

Damaged Items: If you receive a damaged item, it must be reported to customer service within 48 hours of delivery of the product to be able to receive a replacement product. 

  • If you received a damaged item, we would exchange it only for the exact items purchased.

*Please note that refunds usually take 5-10 business days to process after being initiated. In most cases, they will be issued back to the original form of payment for your corresponding order.